Shopify Item Sync for Business Central
Privacy policy
Last updated: November 11, 2026
This policy explains what the Shopify Item Sync for Business Central extension handles, what information we collect when you ask us for support, and your rights. In it, “we” means Ideal Consulting and Training, the publisher of the extension.
What the extension handles
The extension handles Business Central item data (for example item numbers, descriptions, barcodes, prices, pictures, attributes and inventory) and Shopify product data. It processes that data inside your own Business Central environment and sends the changes you approve to your own Shopify store. We do not receive this data through the extension.
Credentials
You enter your Shopify credentials (shop domain, client ID and client secret) on the extension’s setup page. They are stored in Business Central’s isolated storage in your environment and are used only to connect to your Shopify store. They are never sent to us. You control the permissions your Shopify app has, and you can revoke access at any time by deleting the app or its credentials in Shopify.
What we collect
We collect only information you give us:
- Support requests. The email address, messages and any files you send us when you contact support, whether by email or through the contact form on this website. Please do not send personal customer data or secrets such as your client secret. If you do, tell us and we will delete it.
- AppSource lead forms. The details Microsoft passes to us when you ask about the app through AppSource, such as your name, email address, company and phone number, as you provided them.
We use this information only to respond to you, to support the product and to improve it. We do not sell it and we do not use it for advertising. We do not share it except with service providers we need in order to run support and communications (for example email and website hosting), who may use it only for that purpose, or where the law requires it. Microsoft and Shopify process data under their own terms and privacy policies.
Our website
This website does not use analytics or advertising trackers, and it does not set cookies of its own. Our contact form uses Cloudflare Turnstile to block spam. Turnstile checks technical information from your browser, such as your IP address, to tell people from bots, under Cloudflare’s own privacy policy. Our hosting provider, Cloudflare, may keep standard server logs and aggregate traffic statistics. When you submit the contact form, we send your message to our support mailbox through an email service provider, Resend, which processes it only to deliver it to us.
Telemetry
The extension does not collect or send telemetry at present. If that changes, we will update this policy first, and you will be able to see what is sent.
Retention
We keep support correspondence and lead information for as long as we need it to help you, to support the product and to meet legal and accounting obligations. You can ask us to delete it sooner.
Security
We use reasonable safeguards to protect the information we hold. Because the extension runs in your Business Central environment, the security of your business data there depends on your Microsoft and Shopify configuration and permissions.
Your rights
You can ask us for access to the personal information we hold about you, ask us to correct it, or ask us to delete it. Email support@idealconsulting.ca and we will respond within a reasonable time, and within any period the law requires. Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), applies to our handling of personal information. If you are in another jurisdiction, we will respect the rights your local law gives you where it applies. You may also contact the Office of the Privacy Commissioner of Canada.
Children
The extension is for business use and is not directed at children.
Governing law
This policy is governed by the laws of Ontario, Canada.
Changes to this policy
If we change this policy, we will post the new version on this page and update the date at the top.
Contact
Questions about this policy: support@idealconsulting.ca.
Not affiliated with, endorsed by or sponsored by Microsoft or Shopify. “Business Central” and “Shopify” are used only to describe what the app works with.